They are stored in AWS and shown as virtual records on the Timeline and in the Activities Analytics dashboard. Which effectively means that emails captured by EAC are not stored as physical records in Salesforce. There are no additional costs for this storage. Upon a closer look, take note of the following:Īctivities added to Salesforce by Einstein Activity Capture are stored in Salesforce databases hosted on Amazon Web Services (AWS) and don’t affect your Salesforce data allocations. Except that they hadn’t.Īs with any implementations, you’d be wise to read up on the “ Considerations for Setting Up”. The captured Activities were not actually logged as Tasks and Events in Salesforce.Īnd without these activities being logged into the standard Activities Object, there was no way to include it in any of the Activity Reports or to utilize it in Process Builder automation or Rollup Fields.Īdmins were in disbelief and were convinced that they were missing a specific setting or had done something wrong. But they quickly discovered that something strange was going on. Many Salesforce Admins were excited to implement the new functionalities and rolled it out for their teams. Why Salesforce admins are unhappy with Einstein Activity Capture So why are Salesforce Admins lashing out at Einstein Activity Capture? Adjust who can see your emails and events to ensure privacy

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